We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stephen@sevenskates.co.uk. If your return is accepted please enclose a letter outlining your product defects with the returned products.
Our return address is:
Seven Skates
Unit G Speke Hall Road
ASDA Hunts Cross Shopping Centre
L24 9GB
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
You can always contact us for any return question at stephen@sevenskates.co.uk..
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will require your full order details, information on the problem as well as images/videos to review the problem. In some cases, we may need to inspect the goods before proceeding further.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Alternatively, you can send the goods back for an exchange. Please allow up to 7 working days for this to be processed. We cannot guarantee your requested exchange product will still be in stock.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, this can take between 3-5 days for the funds to enter back into your account.
