Our Express service typically takes 1 working day for delivery after despatch. You will be provided with an estimated delivery date during the checkout process. Please note that certain items, bundles and built items are excluded from the Express delivery option. Also we are unable to Express deliver to some outlying and offshore areas of the UK. During the Covid-19 pandemic we may not be able to offer a next day service during busy periods.
EUROPE AND REST OF THE WORLD
Delivery varies by destination. Please note that delivery times, availability and prices will be presented during the check out process.
If you have any questions regarding delivery please don’t hesitate to contact us on 023 9216 1184.
To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.
When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.
When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.
All re-stock dates given have been provided by the UK distributor, however ARE subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.
Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.
All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken.
The next day service (when available) is next WORKING day and will require someone to sign for the goods. Please note next working day delivery does not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).
If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.
Our parcels are normally shipped in discreet branded packaging.
Can't be home for the delivery? Don't worry - We can ship to almost any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.
We normally do not deliver to drop-shipping companies or storage/self-storage companies.
Changing delivery address while your order is in transit - if you decide to change the delivery address after the delivery service was confirmed and the information was entered into the system, a redirection will lead to a different delivery time and therefore, a delayed delivery. Note that even if the new address is very close to the initial one, the information still has to be changed and the package re-labelled, which can lead to a change in the delivery date as well. In such cases, it would usually be quicker for the delivery to fail then pick up the order from the local depot in the evening of the due date.
Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays. Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our Customer Service Team on 023 9216 1184.