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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Pete@sevenskates.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Pete@sevenskates.co.uk..
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will require your full order details, information on the problem as well as images/videos to review the problem. In some cases, we may need to inspect the goods before proceeding further.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Alternatively, you can send the goods back for an exchange. Please allow up to 7 working days for this to be processed. We cannot guarantee your requested exchange product will still be in stock.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, this can take between 3-5 days for the funds to enter back into your account.
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